Frequently Asked Questions
Q: How do I use Chop?
Using Chop is easy as pie. As soon as you open the app you’ll see a list of nearby spots based on your location. From there, you can browse menus, wait times, and even order your usual. As soon as your order is complete, you’ll be notified via text message or push notification. Finally, pay with Chop and enjoy your meal!
Q : How will I know my pickup is ready?
A: Chop will notify you when your order is ready via sms or push notification.
Q : Where can I use Chop?
A : Right now Chop is only available in San Francisco, mainly in SoMA and the Financial District. If you want to be notified when Chop makes it your way, feel free to sign up for email alerts here.
Q : How much does chop cost?
A : We want to make your eating experience better than ever, so we never mark up menu prices or tack on hidden fees. In order to cover our own costs we charge $0.99 cents for regular orders, and an additional  $1.50 for expedited orders (up to $50).
Q : Is my order time guaranteed?
A : The order time is the merchant’s best estimate, and the accuracy will improve over time. If your order takes significantly longer than expected, let us know by emailing us at  support@getchop.io and we’ll refund your Chop fee.
Q : How do I pay for the order?
A : Chop is currently available on iOS only. If your phone has Apple Pay setup, we will default to it. We also support credit card payment for those who don't use Apple Pay. We don't store your credit card information on our servers.
Q : Can I use Chop with other loyalty programs or coupons?
A : As of right now, Chop cannot support third party discounts, but we’re constantly working to add to new features. If you have a favorite loyalty program, let us know by sending feedback through the app or emailing support@getchop.io.
Q : What devices support Chop?
A : Chop can only be used on iPhones with iOS 8.3 and above.
Q : Can I cancel my order after it’s placed?
A : Unfortunately, once you place an order you cannot cancel it at the moment.
Q: What if the merchant has to cancel the order, How will I know?
A : If the order can’t be fulfilled for any reason, the merchant will notify you the cancellation via a text message.  Your order is refunded automatically.
Q : How do I modify an order?
A :  Modification can not be made after an order is placed during the beta phase. If you have a problem with an order please email support@getchop.io for assistance.
Q : Does Chop have the full menu?
A : This is up to the merchant to decide.
Q :  What should I do if there is a problem with the app?
A :  We always welcome feedback.  You can shake the phone which will initiate a feedback form or go to Feedback under hamburger menu directly.  Or, if you would prefer email, you can contact us by emailing support@getchop.io.
Q : Who is responsible for order errors?
A : Check with the merchant first to make sure it was not a simple mistake in the kitchen.  If you think there was a problem with the app, let us know.  We do keep a detailed record of every order, and will be happy to look into any problems.  Again, simply email us at support@getchop.io and we’ll get back to you as quickly as possible.
Q: Can I use Chop to complete large orders?
A: Chop is still growing, as of right now we can only handle orders under $50.
Q : Does Chop allow for corporate Orders?
A : To use the app you must sign up using a single person’s name and number. You are however, able to use a corporate card as your payment option. Also remember that all orders must be under $50.
Q : Can I request my favorite spots to be added to Chop?
A : Yup! We’re always working to add new merchants, especially those you already love. Using the app, you can request to add a spot by visiting the ‘Explore’ page, scrolling to the bottom and clicking on ‘REQUEST YOUR FAVORITE SPOT.’
Q : What does the time estimate mean?
A :  Each merchant lists an estimated time. This number is their best guess for how long it should take to receive your order.  Over the time, this data will be improved based on the order data we receive in the app.
Q : Do I get utensils and napkins with my order?
A : We expect each merchant will follow their standard policy for take out orders. To ensure that you have what you need we recommend including all special requests under ‘special instructions’.
Q : How do I know where to pickup my order?
A : There is a Chop sign at the merchant where you can pick up your order.